Refund & Cancellation Policy

1. Personalized & Custom Items

Because personalized and custom-made gifts are created specifically for you, we are unable to accept returns or exchanges on these items unless they arrive damaged, defective, or incorrect.

2. Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, we will happily arrange a free replacement, subject to the following:

• You must report the issue within 48 hours of delivery by contacting us at hello@blissberrygifting.com or WhatsApp +91 83191 56584.
• A clear unboxing video showing the sealed package being opened is required to process any damage, defect or mismatch claim. Claims without an unboxing video may not be accepted.
• Please also share clear photos of the product and the shipping label/order number.

3. Non-Personalized Items

For non-personalized, non-perishable items in original, unused condition, replacement or store credit may be considered on a case-by-case basis within 48 hours of delivery, subject to the unboxing video requirement above.

4. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been dispatched or production of a personalized item has begun, it cannot be cancelled. To request a cancellation, contact us as soon as possible after placing your order.

5. Refund Processing

Approved refunds for prepaid (Razorpay) orders are credited back to the original payment method, typically within 5–10 business days of approval. Cash on Delivery (COD) order refunds, where applicable, are processed via bank transfer or UPI.

6. Non-Returnable Situations

We are unable to accept returns for change-of-mind, incorrect address provided by the customer, or claims raised after 48 hours of delivery without an unboxing video.

7. Contact Us

For any refund, replacement or cancellation request, write to us at hello@blissberrygifting.com or call/WhatsApp +91 83191 56584.